What is the Adore Your Floor Guarantee?

To whom does the Adore Your Floor Guarantee apply?

The Adore Your Floor Guarantee applies to the original purchaser of the Room to Explore flooring product at the original installation site only, and shall not apply to subsequent owners or renters of the Room to Explore floor or the residence in which such flooring product was installed.

How long does the Adore Your Floor Guarantee last?

The Adore Your Floor Guarantee begins at the time your Room to Explore flooring product has been fully installed. The length of your warranty depends on the level of warranty (One Heart, Two Heart, or Three Heart) that accompanies the flooring product that you purchased, as shown.

I want to replace my Room to Explore floor under the Adore Your Floor Guarantee. What do I need to do? What is covered? What is my cost?

If you wish to replace your Room to Explore floor under the Adore Your Floor Guarantee, then you must call your local Flooring America retailer within the applicable warranty period and indicate that you want to choose another Room to Explore hardwood, laminate or luxury vinyl flooring product. The Adore Your Floor Guarantee allows you to replace your existing Room to Explore floor with another Room to Explore hardwood, laminate, or luxury vinyl flooring product of equal or lesser value at no additional cost to you, except as set forth below. You will not be entitled to a refund of the difference if your new Room to Explore floor costs less than your originally selected floor. If you choose to replace your existing Room to Explore floor with a new Room to Explore hardwood, laminate, or luxury vinyl flooring product

costing more than your originally installed floor (for example, if you wish to replace your Room to Explore laminate floor with a Room to Explore hardwood floor, or a more expensive laminate Room to Explore product), you will be required to pay the difference in cost for such upgraded flooring product. Additionally, you will have to pay the difference in cost in the event of a price increase of your originally chosen Room to Explore flooring product during your warranty period.

Replacement of your floor under the Adore Your Floor Guarantee includes materials and labor (removal of the old floor, disposal, and re-installation of your new floor). Labor to remove baseboards and quarter-round, move furniture, permanent construction (built-ins, cabinets, and bookcases), equipment, electronics, large and specialty items (such as pianos, organs, exercise equipment, and aquariums), and other obstacles to installation are your responsibility. Failure to remove all such obstacles from applicable areas prior to installation may delay the installation of your new Room to Explore floor. Replacement of such obstacles and further replacement of baseboards and quarter-round and painting of baseboards, quarter-round, and surrounding walls following the installation of your replacement Room to Explore floor are also your responsibility.

What is NOT covered by the Adore Your Floor Guarantee?

The Adore Your Floor Guarantee allows for a one-time-only replacement of your Room to Explore floor during your warranty period. Claims made after the warranty period ends, or additional claims made after the first replacement is performed, will not be accepted by Flooring America.

No replacement will be made with respect to flooring that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, water, lightning, or any other casualty event. The Adore Your Floor Guarantee is a warranty based on customer satisfaction with the color and styling of the Room to Explore product and is not applicable to other matters covered by other warranties provided in this document. This warranty applies only to the original purchaser of a Room to Explore flooring product that has been professionally installed by a Flooring America retailer or Flooring America authorized independent installer.

Replacement can only be made with another Room to Explore hardwood, laminate, or luxury vinyl flooring product under the Adore Your Floor Guarantee, carpet is not eligible as a replacement product under this guarantee.

All custom installations of flooring products, including but not limited to custom installation of any hardwood floor installed with patterns, medallions, or a border, are excluded from the Adore Your Floor Guarantee. No replacement of custom-installed flooring is covered under the Adore Your Floor Guarantee.

**Disclaimer: Guarantees and warranties are under the jurisdiction of each Flooring America store. For details and specifics, please contact your local Flooring America.